Returns & Exchanges
ALL CURRENT SALE ITEMS ARE CONSIDERED FINAL SALE AND CANNOT BE EXCHANGED OR RETURNED.
We will gladly accept merchandise returns for items that are not considered final sale within 14 days from the date of receipt. Items must be returned in a new and unused condition with the designer garment tag and D’NA store tag attached. Items must be returned in their original packaging including: garment bags, dust bags, boxes and signature packaging material.
Once your items have been received and meet our our return policy guidelines, we will refund you via your original payment method. Please allow between 15-30 working days for the refund to reflect on your account statement, depending on your financial institution's policies. D’NA does not refund the cost of shipping, taxes or duties.
Customers interested in exchanging items must return the original item and then place a new order. The customer will receive a full refund for the retail price of the original item, according to our return policy.
Please note the following items are considered final sale and may not be returned:
- Special order items
- Altered merchandise
- Final sale items
- Vault items
Goods are deemed faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. We will use our best efforts to have the item repaired, replaced or refunded in a timely manner. Items that are damaged due to normal wear and tear are not considered faulty.
Please contact us at: firstname.lastname@example.org if you have any further questions.